Introduction
IT Service Management (ITSM) is crucial to the success of many of the world’s leading organizations, and ITIL® is the world’s most popular framework for ITSM. That means that if you want to demonstrate your expertise in ITSM, you need to be up-to-date with your ITIL® knowledge.
ITIL®, or ‘Information Technology Infrastructure Library’, is a framework of best practices. It provides organizations with directions to effectively manage and optimize their IT services.
This ITIL® Foundation Certification course provides professionals with in-depth knowledge of the most recent version of the framework. ITIL® 4 covers the end-to-end operating processes of creating, delivering and continually improving IT products and services.
More about the course
ITIL® 4 retains the key elements of the ITIL® v3 framework, but takes a more practical and modern approach. ITIL® 4 moves the delivery model from a traditional process-led one to a more value-driven version, with more emphasis on speed and quality.
The course provides a holistic look at how the ITIL® 4 framework adapts to deliver value to customers and business stakeholders. It introduces learners to the updated framework, including the key concepts and guiding principles associated with service management.
This online ITIL® 4 Foundation course on this page is provided by Good e-Learning, an Accredited Training Organisation of AXELOS Limited.
PM Outcomes promotes this course for Good e-Learning.
What do you get?
Benefits for Individuals
The ITIL® 4 Foundation course is ideal for professionals who need a solid understanding of the fundamentals of the new ITIL® framework. Learners also study how the latest iteration of ITIL® can support and enhance the quality of ITSM in the era of digital transformation.
The course is perfect for individuals who wish to begin or advance their career in ITSM, as well as those who work in an organization that has adopted the ITIL® framework. Successfully completing the overall ITIL® training scheme can greatly benefit professionals in their careers, regardless of industry, background or level of seniority.
The content of the course is also aligned with ITIL® v3, providing practitioners with streamlined training paths to help drive their careers.
ITIL® 4 has changed the familiar certification scheme. However, it still offers a variety of options following the Foundation certification:
· ITIL® Specialist – Create, Deliver and Support (Managing Professional)
· ITIL® Specialist – Drive Stakeholder Value (Managing Professional)
· ITIL® Specialist – High Velocity IT (Managing Professional)
· ITIL® Strategist – Direct, Plan and Improve (Managing Professional)
· ITIL® Strategist – Direct, Plan and Improve (Strategic Leader)
· ITIL® Leader – Digital and IT strategy (Strategic Leader)
ITIL® approach to delivery and emphasis on automation supports the modern IT operating model. ITIL® 4 also holds a great deal of value for software developers and ITSM practitioners in product and service delivery roles.
Benefits for Organizations
ITIL® 4 is an industry-oriented framework. It supports organizations by driving processes that help teams work more collaboratively. It also creates greater transparency between IT operations and development.
The latest version of ITIL® enables greater automation and is also designed to integrate with other frameworks like Lean, Agile and DevOps to help deliver business value.
Training employees in the ITIL® 4 framework helps organizations to:
· Achieve better alignment between IT and business goals
· Direct business initiatives suited to the new age of digital transformation
· Enhance the quality of products and services delivered
· Reduce costs with optimized use of resources
· Improve customer satisfaction
· Promote team collaboration
· Identify and manage risks and challenges efficiently
Module 1: Key Concepts of Service Management
An introduction to ITIL® key concepts and terminology, including:
An exploration of applying the key concepts to ITSM challenges.
Module 2: The Guiding Principles
An examination of ITIL® guiding principles, which form the core of the framework. They integrate easily with other standards including Lean, Agile and DevOps. The guiding principles include:
Module 3: The Four Dimensions of Service Management
An exploration of ITIL® four dimensions which form the basis of any design:
Module 4: Service Value System (SVS)
An examination of the inputs and outputs of effective service management:
Module 5: The Service Value Chain (SVC)
A detailed exploration of the SVC, as part of the SCS. An overview of the six activities of the SVC, which are used together to create, deliver and continually improve services.
Module 6: Practice – Purpose and Key Terms
An overview of all 18 practices within the ITIL® 4 framework, including their purpose and activities.
Module 7: Understand the 7 ITIL® Practices
A detailed examination of the 7 essential ITIL® practices, and their role within the SVC:
Exam Format:
The course includes an exam voucher for the ITIL® Foundation examination, which can be taken virtually online using a service provided by PeopleCert.
Passing this exam will allow candidates to proceed to exams for intermediate ITIL® qualifications
Please ensure that your device meets the system requirements before booking your exam. You can do so via this online test. Please visit the PeopleCert website for more information and guidance.
What you will be tested on:
What is ITIL®?
ITIL®, or ‘Information Technology Infrastructure Library’, is a set of best practices. ITIL® provides organizations with directions for effectively managing their IT services.
Who owns ITIL®?
ITIL® is owned by AXELOS, a joint venture between Capita and the UK Cabinet Office.
Is the ITIL® 4 Foundation course accredited?
Yes, the ITIL® 4 Foundation certification course is accredited by PeopleCert, on behalf of AXELOS.
What are the prerequisites for this course?
There are no formal prerequisites for this course.
What is the duration of this course?
This course provides over 14 hours’ worth of training materials. This includes learning modules, module-level assessments, revision modules, practice exams and additional reference materials that can help you with your exam preparation.
How long can users access this course?
Learners receive 6 months of access from the purchase date of the course.
How long is the exam voucher valid for?
The exam vouchers are valid for 12 months.
How can the exam be taken?
The course includes an exam voucher for the ITIL® 4 Foundation examination, which can be taken virtually online using a service provided by PeopleCert.
This online ITIL® 4 Foundation course on this page is provided by Good e-Learning, an Accredited Training Organisation of AXELOS Limited.
PM Outcomes promotes this course for Good e-Learning.
ITIL® is a registered trademark of AXELOS. All rights reserved.
Copyright © 2022 PM Outcomes - All Rights Reserved.
ABN: 88 657 633 513
Powered by GoDaddy
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.